Privacy Policy

Effective date: 28 August 2025

This Privacy Policy explains how Smara Longevity Nutrition (“SLN”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal data when you visit smaralongevitynutrition.com and our associated shop pages (the “Site”) or otherwise interact with us. We are committed to handling your data lawfully, fairly, and transparently, in line with applicable data-protection laws, including the EU/UK GDPR and Switzerland’s Federal Act on Data Protection (FADP).

Who we are (Data Controller)
Smara Longevity Nutrition
Athens – Zurich (Switzerland & Greece)
Email: info@smaralongevitynutrition.com
(preferred)
For shop/order inquiries you may also reach us at info@smaralongevity.com

What data we collect

Data you provide directly
• Purchases and checkout: name, billing/shipping address, email, phone, order contents, and any notes you add at checkout. Payments are processed by third-party payment providers; we receive payment status (e.g., success/failed) and limited card metadata (e.g., card brand/last 4), but we do not store full card numbers. Our shop supports common card methods and PayPal.
• Newsletter sign-up / lead magnets: your email address (and optional name) when you subscribe to receive materials such as “7 Steps to Better Health and Anti-Aging.” Subscriptions are managed via Mailchimp.
• Direct contact: information you send us by email or phone (e.g., inquiries about sessions, events, or products).

Data collected automatically
• Technical data and cookies: when you browse the Site, we and our service providers may collect device and usage data (e.g., IP address, browser type, pages viewed, timestamps) and store cookies for core site functionality (session/cart), remembering preferences (language/currency), and performance/security. Our shop runs on e-commerce software that uses cookies for essential shopping features.

Why we use your data (Legal bases)
• Contract performance: to take and fulfill your orders, provide customer service, and arrange delivery.
• Consent: to send newsletters and promotional emails (you can withdraw consent at any time via the unsubscribe link or by contacting us).
• Legitimate interests: to maintain and improve the Site/Shop (security, troubleshooting, fraud prevention) and to respond to your inquiries.
• Legal obligations: to comply with tax, accounting, and consumer-protection laws.

How we share data
We share data only as needed to provide our services, including with:
• Payment processors (e.g., PayPal and card processors) to securely process payments. Your payment details are sent directly to the processor; we do not store full payment card numbers on our systems.
• Email service provider (Mailchimp/Intuit) to manage newsletter subscriptions and email distribution.
• Logistics/shipping providers (e.g., national postal services with parcel tracking) to deliver your order within Switzerland/Europe and internationally.
• IT/e-commerce providers (e.g., our shop platform/hosting) that enable the operation of our Site and Shop.
We require our processors to protect your data and to process it only on our instructions. We do not sell your personal data.

International transfers
Given our operations in Switzerland and Greece and the use of global service providers, your data may be transferred and processed outside your country. Where required, we use appropriate safeguards (such as adequacy decisions or standard contractual clauses) to protect your information.

Cookies
We use:
• Strictly necessary cookies (e.g., session, cart, language/currency) to run the Shop and keep your basket between pages.
• Functional/performance cookies to help us operate and improve the Site.
You can control cookies via your browser settings. Disabling essential cookies may affect the Shop’s functionality.

Data retention
We keep your data only as long as needed for the purposes above—for example, for the duration of your order and afterward as required by tax/accounting rules, to resolve disputes, and to enforce our agreements. For newsletters, we retain your details until you unsubscribe or request deletion.

Your rights
Depending on your location (EU/EEA/UK/Switzerland), you have the right to:
• access your data and receive a copy;
• request correction or deletion;
• object to or restrict processing;
• data portability;
• withdraw consent at any time (for emails, use the unsubscribe link or contact us).
You also have the right to lodge a complaint with your local data-protection authority or, in Switzerland, the FDPIC. To exercise rights, contact info@smaralongevitynutrition.com
(please include enough information for us to identify you).

Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no online transmission or storage is 100% secure.

Children
Our Site and Shop are not directed to children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us to request deletion.

Third-party links
Our Site may link to third-party websites and social platforms. Those sites have their own privacy practices, which we encourage you to review.

Changes to this Policy
We may update this Policy from time to time to reflect changes to our practices or legal requirements. We will post the updated version on this page with a new “Effective date.”

Contact
Questions about this Policy or our data practices?
Email: info@smaralongevitynutrition.com